SAP Knowledge Base Article - Preview

2981630 - No Forgot password message sent from IAS


After requesting a new password with the Forgot password functionality, the e-mail is not received.

The Troubleshooting log is showing one of the error messages:

  1. No Forgot password message sent to <e-mail address>. Limit exceeded
  2. User with identifier <...> does not exist. Cannot send forgot password mail



SAP Cloud Platform Identity Authentication Service


Identity Authentication 1.0


IAS, forgot password, failed, sent, send, email, e-mail, receive, not received, limit exceeded, No reset password mail , KBA , BC-IAM-IDS , Identity Authentication Service , Problem

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