SAP Knowledge Base Article - Preview

2981630 - No Forgot password message sent from IAS tenant

Symptom

After requesting a new password with the Forgot password functionality, the e-mail is not received.

The Troubleshooting log is showing one of the error messages:

  1. message=No Forgot password message sent to <e-mail address>. Limit exceeded! 
       
  2. message=User with identifier <...> does not exist. Cannot send forgot password mail
      
  3. message=Cannot send Forgot Password Mail to user with uid <uid>. Reason: PASSWORD_DISABLED 


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Environment

SAP Cloud Platform Identity Authentication Service

Product

Identity Authentication 1.0

Keywords

IAS, forgot password, failed, sent, send, email, e-mail, receive, not received, limit exceeded, Limit exceeded!, No reset password mail , KBA , BC-IAM-IDS , Identity Authentication Service , Problem

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