SAP Knowledge Base Article - Public

2981834 - "The support user creation process was unsuccessful. Try again or contact your SAP Support Engineer" error in SAP Analytics Cloud (SAC)


  • The following error occurs in SAP Analytics Cloud (SAC) when trying to create support user:
    "The support user creation process was unsuccessful. Try again or contact your SAP Support Engineer."
  • The below error appears in the google chrome developer tools network panel in the same time:
    "HttpClient.request: request failed: unable to establish connection to - IPcon: SSL session failed with error: 'ssl: bad certificate'"


SAP Analytics Cloud (Enterprise)

Reproducing the Issue

  1. Log into the SAP Analytics Cloud.
  2. Click the help |?| icon on the top right corner of SAC.
  3. Create Support user.
  4. Observe the error.


SSL certificate validation failed.


  • SAP Operations team has to fix the issue manually.
  • Please open an incident using SAP Launchpad and selecting the LOD-ANA-AUT component.

See Also

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SAP Analytics Cloud 1.0