2981834 - "The support user creation process was unsuccessful. Try again or contact your SAP Support Engineer" error in SAP Analytics Cloud (SAC)

• The following error occurs in SAP Analytics Cloud (SAC) when trying to create support user:
  "The support user creation process was unsuccessful. Try again or contact your SAP Support Engineer."
• The below error appears in the google chrome developer tools network panel in the same time:
  "HttpClient.request: request failed: unable to establish connection to cloudanalytics.accounts.ondemand.com:443 - IPcon: SSL session failed with error: 'ssl: bad certificate'"

SAP Analytics Cloud (Enterprise)

1. Log into the SAP Analytics Cloud.
2. Click the help |?| icon on the top right corner of SAC.
3. Create Support user.
4. Observe the error.

SSL certificate validation failed.

• SAP Operations team has to fix the issue manually.
• Please open an incident using SAP Launchpad and selecting the LOD-ANA-AUT component.

• 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
• Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
• 2487011 - What information do I need to provide when opening an incident for SAP Analytics Cloud?
• Search for SAP Analytics Cloud content using Google or Bing:
• https://www.google.ca/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
• https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
• Note: Add relevant text or warning/error messages to the text search field to filter results.
• SAP Analytics Cloud > Learning > Data Connections
• SAP Analytics Cloud > Learning > Guided Playlists
• SAP Analytics Cloud > Learning > Guided Playlists > Getting Support
• Need More Help? Contact Support or visit the solution finder today!

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