SAP Knowledge Base Article - Preview

2981866 - Dump when searching in agent inbox after upgrade

Symptom

  • When searching in agent inbox using selection criteria Time Period, users get a 500 error with information "The current statement is not supported for Strings"
    In ST22, you can see a Runtime Errors  OBJECTS_NOT_CHAR for ABAP Program           SAPLOM_CONVERSION_EXITS
  • When searching in agent inbox using selection criteria Time Period, users get a blank screen 


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Environment

  • SAP S/4HANA 
  • SAP enhancement package for SAP CRM
    where SAP Note 2881169 or with Basis package version 
Software Component Release Support Package
SAP_BASIS 700 SAPKB70038
SAP_BASIS 701 SAPKB70123
SAP_BASIS 702 SAPKB70223
SAP_BASIS 730 SAPKB73021
SAP_BASIS 731 SAPKB73127
SAP_BASIS 740 SAPKB74024
SAP_BASIS 750 SAPK-75018INSAPBASIS
SAP_BASIS 751 SAPK-75111INSAPBASIS
SAP_BASIS 752 SAPK-75207INSAPBASIS
SAP_BASIS 753 SAPK-75305INSAPBASIS
SAP_BASIS 754 SAPK-75403INSAPBASIS

is implemented

Product

SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP S/4HANA 1909 ; SAP S/4HANA for customer management all versions ; SAP enhancement package for SAP CRM all versions

Keywords

KBA , CRM-IC-UNI , Agent Inbox , CRM-S4-IC-UNI , S4CRM: Agent Inbox , Problem

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