2981907 - How to reset the PFS password? - Onboarding

This article provides step-by-step instructions on how to reset the PFS (Print Forms Service)/P-User ID password.

**This Knowledge Base Article is intended for use by Implementation Partners and SAP Product Support only.**

SAP SuccessFactors Onboarding

To reset the PFS password, follow the steps below:

1. Log in to the SAP Community portal.
2. Navigate to Account & Settings → Login Settings.
3. Reset the password.
   
4. Note: The PFS password is the same password used to log in to the SAP Community portal.

Alternatively, you can reset the PFS password directly using the following link: https://accounts.sap.com/ui/createForgottenPasswordMail?spId=5790b66ce4b015f1f961f708&targetUrl=https%3A%2F%2Fhelp.sap.com%3FRelayState%3Doucrsfjqjvodtxhcxoipthldc&sourceUrl=

Before resetting the PFS (Print Forms Service) password, please review and follow the guidelines below to ensure a successful reset:

1. Close all browser windows or tabs that have any active SAP sessions or accounts open.
2. If using the password reset link provided above, open it in an incognito/private browser window to avoid session conflicts.
3. On the reset password page, make sure to enter the P-User ID associated with your company's tenant, which can be found in Provisioning > Company Settings.
4. Once submitted, a password reset email will be sent to the email address linked to the P-User ID.
5. Open the reset email and access the reset link in an incognito/private browser again.
6. Follow the prompts and set your new password.

After successfully changing the PFS/P-User ID password, perform the following steps to ensure proper integration with Onboarding:

1. Re-save the PFS credentials with the new password in Provisioning → Company Settings → Enable Print Forms Generation:
   • URL: https://formsservice<......>.hana.ondemand.com/print-forms-service/odata/PDF
   • User Id: <P-User ID>
   • Password: <new password>
2. Run the "Onboarding Compliance Metadata Sync Job" manually in Provisioning → Manage Scheduled Jobs.

• Requesting Print Forms Service URLs for UI and API Access in Provisioning | SAP Help Portal
• Configuring Additional Onboarding Jobs in Provisioning | SAP Help Portal

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