SAP Knowledge Base Article - Preview

2982014 - Merging renamed queue + changed queue numbers into a single reporting data


  • In reports, the renamed queues/agents show twice
  • Business requests to merge data from both old queue name and extension with the new queue name and extension



SAP Contact Center 7.0


SAP Contact Center, on-premise edition 7.0


description, number, type, change name, phone number, title, cost center, group, voicemail, merged data , KBA , CRM-CCI , Contact Center Infrastructure , CRM-BCM , Please use CRM-CCI , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.