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SAP Knowledge Base Article - PreviewSymptom
- In reports, the renamed queues/agents show twice
- Business requests to merge data from both old queue name and extension with the new queue name and extension
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition 7.0
Keywords
description, number, type, change name, phone number, title, cost center, group, voicemail, merged data , KBA , CRM-CCI , Contact Center Infrastructure , CRM-BCM , Please use CRM-CCI , Problem
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