SAP Knowledge Base Article - Public

2982022 - Sales Campaign Content Upload Error: "Please upload a content. Save Failed."


When trying to create a new E-Mail Template in the Content view of the Sales Campaign work centre, you receive the error: "Please upload a content. Save Failed."


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Sales Campaigns work centre.
  2. Go to the Content view.
  3. Click New -> E-Mail Template.
  4. Enter the mandatory and necessary information as per your requirement.
  5. Save and open.
  6. In the Details facet of the Content object, enter all mandatory data.
  7. Under 'Languages' click 'Add'.
  8. Enter Language and Subject.
  9. Upload your saved template.

Result: Error "Please upload a content."


The html template was saved without UTF-8 encoding. Templates saved with a different encoding result in upload errors, such as this.

Note: you can see that the File Name is not getting filled when you use an un-encoded template.


Save HTML templates with UTF-8 encoding.
  1. Paste your template into a Notepad/ Notepad++
  2. Tab Encoding -> select Convert to UTF-8
  3. Save/ Save as html
  4. Retry the same steps as previously in the system, but this time upload the newly saved template. 

See Also

Use E-Mail Templates for Sales Campaigns


KBA , LOD-CRM-MKT-CAM , Campaigns , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions