SAP Knowledge Base Article - Public

2982662 - When doing termination details import the field "Notes" is not updated in the employee profile

Symptom

When a import for termination details is done the field "Notes" is not update in the employee profile.

Environment

SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Go to Import Employee Data
  2. Select Download Template
  3. Choose Termination Details
  4. Add the field termination
  5. Fulfill all the required data in the template
  6. Go to Import Employee Data
  7. Select Import Data
  8. Select the Entity Termination Details
  9. Choose the template previously configured.
  10. Validate and import the file.
  11. Proceed with the workflow approval
  12. Verify the employee profile and you will see that the value added in the "Notes" field was not saved.

Cause

Our Engineering team identified this behavior as a system issue.

Resolution

This behavior only happens in case there is a workflow in the process. As a workaround you can import the file with a user with permission to update/import without the workflow.

SAP Engineering are investigating this currently.

We will update this KBA once we have more information

Keywords

Notes field, importing Termination Details , KBA , LOD-SF-EC-EDP , Import Employee Data (EC Core only) , LOD-SF-EC , Employee Central , Problem

Product

SAP SuccessFactors HCM suite all versions