Symptom
When a import for termination details is done the field "Notes" is not update in the employee profile.
Environment
SAP SuccessFactors Employee Central
Reproducing the Issue
- Go to Import Employee Data
- Select Download Template
- Choose Termination Details
- Add the field termination
- Fulfill all the required data in the template
- Go to Import Employee Data
- Select Import Data
- Select the Entity Termination Details
- Choose the template previously configured.
- Validate and import the file.
- Proceed with the workflow approval
- Verify the employee profile and you will see that the value added in the "Notes" field was not saved.
Cause
Our Engineering team identified this behavior as a system issue.
Resolution
This behavior only happens in case there is a workflow in the process. As a workaround you can import the file with a user with permission to update/import without the workflow.
SAP Engineering are investigating this currently.
We will update this KBA once we have more information
Keywords
Notes field, importing Termination Details , KBA , LOD-SF-EC-EDP , Import Employee Data (EC Core only) , LOD-SF-EC , Employee Central , Problem