SAP Knowledge Base Article - Public

2983078 - TO-DO tile count for ONB 2.0 does not display correct number - ONB 2.0

Symptom

In to-do tile on onboarding homepage, number on displayed in tile does not reflect actual number of tasks

Environment

SAP SuccessFactors Onboarding 2.0

Reproducing the Issue

1. Log into system
2. Notice number of tasks listed in tile is three
4. When you open tile, tasks displayed is two

Cause

  • There are stale entries in the tile
  • Some tasks that were completed are still being counted in the task count

Resolution

  • Please open a support ticket 
  • Support need to engage engineering team to run a script to remove stale entries

Keywords

todo, tile, count, tasks, onboarding dashboard , KBA , LOD-SF-OBX-DBD , Dashboard , Problem

Product

SAP SuccessFactors Onboarding 2005