SAP Knowledge Base Article - Public

2983093 - System Down Error When Clicking on Preview of Documents - Maintenance Mode Screen

Symptom

When clicking on Preview for a sales document, the error "System Maintenance / Temporary System Downtime" is displayed.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Open any document.
  2. Click Preview.
  3. A new page is opened with "System Maintenance / Temporary System Downtime".

Cause

The template name has special characters (for example %).

Resolution

Remove any special characters from the template name.

Keywords

Maintenance Mode, downtime, special characters, preview, template , KBA , AP-RC-OUT , Output Management , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions