SAP Knowledge Base Article - Public

2983093 - System Down Error When Clicking on Preview of Documents - Maintenance Mode Screen

Symptom

When you click on Preview for a sales document, you get an error: "System Maintenance / Temporary System Downtime".

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Open any document.
  2. Click on Preview.
  3. You will see a new page opened with "System Maintenance / Temporary System Downtime".

Cause

A possible cause is the template name having special characters (eg. %).

Resolution

Remove any special characters from the template name.

Keywords

Maintenance Mode , KBA , AP-RC-OUT , Output Management , Product Enhancement

Product

SAP Cloud for Customer add-ins all versions