SAP Knowledge Base Article - Public

2983126 - How to Request for Decommissioning of SuccessFactors Modules - Recruiting Management, Compensation

Symptom

  • There is a request to decommission RCM from an instance. 
  • License for Recruiting Module has expired/terminated.
  • There is a request to decommission Compensation from an instance. 
  • License for Compensation has expired/terminated.

Environment

  • SAP SuccessFactors Recruiting Management
  • SAP SuccessFactors Compensation

Resolution

  • The Product Support team neither activate nor deactivate product modules as per requests. The software change requests executed by the Support team are punctual changes that are described on the article 2258199.
  • As per process, Product Support does not execute the decommissioning of the Recruiting Module.
  • To have that request fulfilled, the Sales representative, CSM or CEE must be engaged to coordinate with the provisioning team to disable or decommission RCM module.
  • For the Compensation Module please reach out to your Partner/ Consultant to decommission.

See Also

  • 2258199 - Software Change Request for Requisitions and Recruiting Management - RCM
  • 2559782 - RMK Decommissioning Process - Recruiting Marketing

Keywords

activate, Decommissioning, Decommission, RCM, Shut, Down, Deactivate, disable, enable, remove, uncheck, provisioning, CMP, Compensation, , KBA , LOD-SF-RCM-ADM , Admin Center, RBP, Permissions and Settings , How To

Product

SAP SuccessFactors Compensation all versions ; SAP SuccessFactors Recruiting all versions