SAP Knowledge Base Article - Public

2983481 - Adding an Attachment To a Registered Product Does Not Trigger an Event Notification

Symptom

You have an Event Notification Subscription for Registered Product. However, when you add an attachment for a registered product, does not trigger this event notification.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Administrator Work Center.
  2. Go to the General Settings view.
  3. Under System Administration section, open Event Notification link.
  4. Maintain an Event Notification subscription for Registered Product.
  5. Go to the Products Work Center.
  6. Go to the Registered Products view.
  7. Search for the desired product and open it.
  8. Go to the Attachments tab and add an attachment.
  9. Save your changes.
  10. You will see that no Event Notification is triggered.

Resolution

To get an Event Notification in case of adding an attachment to a registered product, it is necessary to subscribe an Event Notification for Business Object Installation Point/Registered Product.

  1. Go to the Administrator Work Center.
  2. Go to the General Settings view.
  3. Under System Administration section, open the Event Notification link.
  4. Maintain an Event Notification subscription for Installation Point/Registered Product.

Keywords

event notification, registered product, attachment, subscription. , KBA , event notification , registered product , attachment , subscription , LOD-CRM-CMN-EVT , C4C: Event Notifications , How To

Product

SAP Cloud for Customer core applications all versions