SAP Knowledge Base Article - Preview

2983719 - Open Analysis office document and get “root element is missing” error after changing license key

Symptom

  • Open Analysis office document and get “root element is missing” error. 
  • Cannot open Analysis for Office workbooks in BI launch pad, get the errors: 
    • An internal error occurred while calling 'getSessionInfosEx' API. (Error:
      ERR_WIS_30270)
    • This action cannot be performed


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Environment

  • SAP BusinessObjects BusinessIntelligence Platform 4.x
  • SAP BusinessObjects BusinessIntelligence Platform 2025
  • Analysis office

Product

SAP BusinessObjects Business Intelligence platform 4.2

Keywords

AO, WebI, root element is missing, element, servers, ERR_WIS_30270, getSessionInfosEx.  , KBA , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Problem

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