2983787 - Sales order status or open quantity is incorrect updated after the return delivery

Symptom 1: 

After one sales order gets fully delivered and invoiced, the overall header status is completed. Then a return order and return delivery is created for this sales order. The overall header status of this sales order is still completed. Expectation is it should change to open/in processing again.

Symptom 2:

After one sales order gets partially delivered and invoiced. Then a return order and return delivery is created for this sales order to send the material back. But the open quantity is not back/increased, and the system might show the message VL363 (Delivery quantity is greater than target quantity & &).

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• Sales and Distribution (SD)
• Logistics Execution (LE)
• SAP ERP Central Component
• SAP ERP
• SAP S/4HANA
• SAP S/4HANA Cloud Private Edition

SAP ERP Central Component all versions ; SAP ERP all versions ; SAP S/4HANA Cloud Private Edition all versions ; SAP S/4HANA all versions ; SAP enhancement package for SAP ERP all versions ; SAP enhancement package for SAP ERP, version for SAP HANA all versions

VL363, return, return delivery, VBEP-DLVQTY_BU, VBEP-DLVQTY_SU, VBEP-OCDQTY_BU, VBEP-OCDQTY_SU, VBEP-ORDQTY_BU, VBEP-ORDQTY_SU, VBEPD-VSMNG , KBA , SD-SLS-SO , Sales Orders , SD-SLS-RE , Returns , SD-SLS-GF-ST , Status management , SD-SLS-SO-SL , Schedule Line Processing , Problem