2983787 - Sales order status or open quantity is incorrect updated after the return delivery

Symptom 1: 

After one sales order gets fully delivered and invoiced, the overall header status is completed. Then you create the return order and return delivery for this sales order. The overall header status of this sales order is still completed but not open/in processing again.

Symptom 2:

After one sales order gets partially delivered and invoiced. Then you create the return order and return delivery for this sales order to send the material back. But the open quantity is not back/increased , and you may get the message VL363.

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• Sales And Distribution (SD)
• Logistics Execution (LE)
• SAP R/3
• SAP R/3 Enterprise
• SAP ERP Central Component
• SAP ERP
• SAP Enhancement package for SAP ERP
• SAP Enhancement package for SAP ERP, version for SAP HANA
• SAP S/4HANA

SAP ERP Central Component all versions ; SAP ERP all versions ; SAP R/3 Enterprise all versions ; SAP R/3 all versions ; SAP S/4HANA all versions ; SAP enhancement package for SAP ERP all versions ; SAP enhancement package for SAP ERP, version for SAP HANA all versions

VL363, return, return delivery , KBA , SD-SLS-SO , Sales Orders , SD-SLS-RE , Returns , SD-SLS-GF-ST , Status management , Problem