SAP Knowledge Base Article - Preview

2984054 - Deletion of C4C Line items do not Delete / Cancel Activities on FSM


You have created a Ticket in the Cloud for Customer (C4C), added a Line Item and forwarded it to the Field Service Management (FSM). Latter on, at the C4C side, you decided to delete the Ticket Line Item. The Line Item deletion is not replicated to the FSM.



  • SAP Field Service Management
  • SAP Cloud for Customer


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions ; SAP Field Service Management all versions


Line Item; Not Working; Missing Deletion; Replicate Service Ticket to SAP Field Service Management; CPI; Delete; Reserved Material; C4C; FSM; Item; , KBA , LOD-CRM-SRP-CSI , Integration of service ticket with Core systems , How To

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.