SAP Knowledge Base Article - Public

2984144 - Cannot Set Field Sales Office as Mandatory

Symptom

In account's Sales Data facet, you want to make the field "Sales Office" mandatory via Adaptation mode, but the option is missing.

Environment

 SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Customers workcenter.
  2. Go to theAccounts view. 
  3. Open account XYZ (XYZ represents the account ID).
  4. Go to Sales Data facet .
  5. Start Adaptation mode and go to field "Sales Office".
  6. See that the "Set as mandatory" option is not available. 

Cause

 This is the expected system behavior.

Resolution

The only screen that Sales Office can be a mandatory field is on Account quick create.

  1. Go to the Customers workcenter.
  2. Go to the Accounts view. 
  3. Click to create a new account
  4. Start Adaptation mode. 
  5. Search for the Sales Office field and set is as mandatory. 

Keywords

 Sales Office ; Mandatory ; Account , KBA , LOD-CRM-ACC , Account , How To

Product

SAP Cloud for Customer core applications 2008