SAP Knowledge Base Article - Public

2984144 - Cannot Set Field Sales Office as Mandatory


In account's Sales Data facet, you want to make the field "Sales Office" mandatory via Adaptation mode, but the option is missing.


 SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Customers workcenter.
  2. Go to theAccounts view. 
  3. Open account XYZ (XYZ represents the account ID).
  4. Go to Sales Data facet .
  5. Start Adaptation mode and go to field "Sales Office".
  6. See that the "Set as mandatory" option is not available. 


 This is the expected system behavior.


The only screen that Sales Office can be a mandatory field is on Account quick create.

  1. Go to the Customers workcenter.
  2. Go to the Accounts view. 
  3. Click to create a new account
  4. Start Adaptation mode. 
  5. Search for the Sales Office field and set is as mandatory. 


 Sales Office ; Mandatory ; Account , KBA , LOD-CRM-ACC , Account , How To


SAP Cloud for Customer core applications 2008