SAP Knowledge Base Article - Public

2984668 - Token Microsite Logo not resolving when sent via Adhoc email from Candidate profile - Recruiting Management

Symptom

Email sent to candidates with the token [[MICROSITE_LOGO]]  are not rendering.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

1.Go to Recruiting > Candidates

2.Select any Candidate > Adhoc email the candidate with any email template with the microsite logo token [[MICROSITE_LOGO]] 

3.Microsite logo will appear during preview > Click I'm done

4.Image will not be populated in the email received by the candidate

Resolution

This is an expected behavior. Emailing a candidate via there profile, with the [[MICROSITE_LOGO]] will not render the microsite logo. It's because there is no association of which micro-site (which is connected to RMK's branded sites via CSB) with the candidate profile. Since the following functionality is currently an expected behavior it would be best to raise an enhancement for this feature. Please see KBA 2090228 - How to Submit Ideas for SAP SuccessFactors Products

Keywords

Microsite Logo, [[MICROSITE_LOGO]], Recruiting Management, CSB, Recruiting Marketing, RCM-65542, Candidate, Email, Brand , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem

Product

SAP SuccessFactors Recruiting all versions

Attachments

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