Symptom
- When launching large content files such as video files, Requests are redirected to https://icontent.plateau.com/icontent/public/invalidAuthCookie.htm and throwing 404 error or 'Your request has been denied'
-
While loading a course video, the error 'The media could not be loaded,either because server or network failed or because the format is not supported' occurs.
Environment
- SAP SuccessFactors Learning
Cause
Files larger than 1800 MB are not cached by akamai and so will not launch.
Files over 1800 MB are not supported in iContent
Resolution
- Video files are the most likely to be affected: those should be uploaded with smaller resolution/lower quality
or - The content should be broken into multiple parts less than 1800MB
See Also
Keywords
invalidAuthCookie.htm, content, mp4. video, 404, 'The media could not be loaded,either because server or network failed or because the format is not supported', akamai, cache , KBA , LOD-SF-LMS-CNT , Content , Problem
Product
SAP SuccessFactors Learning 2005