2984975 - Large content files do not Launch - Display 404 error

• When launching large content files such as video files, Requests are redirected to https://icontent.plateau.com/icontent/public/invalidAuthCookie.htm and throwing 404 error or 'Your request has been denied'

• While loading a course video, the error 'The media could not be loaded,either because server or network failed or because the format is not supported' occurs.

• SAP SuccessFactors Learning

Files larger than 1800 MB are not cached by akamai  and so will not launch.

Files over 1800 MB are not supported in iContent

1. Video files are the most likely to be affected: those should be uploaded with smaller resolution/lower quality
   or
2. The content should be broken into multiple parts less than 1800MB

3165280 Use of Akamai in SAP SuccessFactors Learning

invalidAuthCookie.htm, content, mp4. video, 404, 'The media could not be loaded,either because server or network failed or because the format is not supported', akamai, cache , KBA , LOD-SF-LMS-CNT , Content , Problem