Symptom
When user clicks on the Perform Rehire Verification Tile, the system throws this error:
"Error while getting todo for user: <userid> for category ID 68"
Environment
SuccessFactors Onboarding
Reproducing the Issue
1. Go to Home Page
2. Click on Perform Rehire Verification Tile
3. Error will show
Cause
Possible root cause is that the job Req ID where the rehire candidate applied was deleted from the RCM side
Resolution
There are 2 resolutions on this case.
1. Restore the deleted Job Req ID from the RCM side on where the rehire candidate applied
2. Restart the task from BPE
See Also
Keywords
Perform Rehire Verification Tile, Restart Task, Error while getting todo for user , KBA , LOD-SF-OBX-RHM , Rehire Mechanism , Problem