SAP Knowledge Base Article - Public

2985054 - Perform Rehire Verification tile throwing error "Error while getting todo for user: <userid> for category ID 68" - Onboarding

Symptom

When user clicks on the Perform Rehire Verification Tile, the system throws this error:

"Error while getting todo for user: <userid> for category ID 68"

Environment

SuccessFactors Onboarding 

Reproducing the Issue

1. Go to Home Page

2. Click on Perform Rehire Verification Tile

3. Error will show

Cause

Possible root cause is that the job Req ID where the rehire candidate applied was deleted from the RCM side

Resolution

There are 2 resolutions on this case.

1. Restore the deleted Job Req ID from the RCM side on where the rehire candidate applied

2. Restart the task from BPE

See Also

2968902 - How to restart tasks through BPE - Onboarding 2.0

Keywords

Perform Rehire Verification Tile, Restart Task, Error while getting todo for user , KBA , LOD-SF-OBX-RHM , Rehire Mechanism , Problem

Product

SAP SuccessFactors Onboarding 2005