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2985798 - CrystalReports201xProcessingServer crashes with core dump when refreshing or scheduling Crystal reports with Oracle 12c on RHEL 7.x

Symptom

  • CrystalReports201xProcessingServer crashes when refreshing or scheduling Crystal reports with Oracle 12c on Linux
  • Error "The viewer could not process an event. Your request could not be completed because a failure occurred while the report was being processed.  Please contact your system administrator. [RCIRAS0546] ---- Error code:0 [CRWEB00000119]"

  • Coredump generated by 'boe_crprocd.bin' with below backtrace:
    #0 0x574854e3 in __strcasestr_sse42_nonascii () from /lib/libc.so.6
    #1 0x63fd4c38 in slgetohobase_int () from <Oracle32bitClient>/lib/libclntsh.so.12.1
    #2 0x65afcbdc in ?? ()
    #3 0x63fd4f61 in slgetohorabase () from <Oracle32bitClient>/lib/libclntsh.so.12.1
    #4 0x65b00280 in ?? ()
    #5 0x6439cf35 in dbgrcde_check_dir_env () from <Oracle32bitClient>/lib/libclntsh.so.12.1
    #6 0x65b00280 in ?? ()
    #7 0x6439ca0c in dbgrgad_get_adrbase_directory () from <Oracle32bitClient>/lib/libclntsh.so.12.1
    #8 0x64bfb8f1 in _intel_fast_memset.P () from <Oracle32bitClient>/lib/libclntsh.so.12.1
    #9 0x00000000 in ?? ()

  • When running sqlplus directly from <Oracle32bitClient>/bin/sqlplus, error: 'Segmentation fault (core dumped)'


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Environment

  • SAP BusinessObjects Business Intelligence Platform (BI) 4.x
  • RedHat Linux 7.x (RHEL)
  • Oracle 12c 32bit driver
  • Crystal Reports

Product

SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3

Keywords

glibc lib.so.6 coredump strcasestr , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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