SAP Knowledge Base Article - Public

2986092 - 404 Not Found when launching AICC Content - LMS

Symptom

When user tries to launch an AICC course, an error is encountered.

Environment

SAP Successfactors Learning Management System

Reproducing the Issue

  1. Learning admin uses the Content Import Tool to upload the AICC content.zip file.
  2. After the successful import, admin assigns it to a user.
  3. User goes to My Learning Plan and launches the course.

Cause

Content is designed to use some third party URL to launch the course. This can be verified by extracting the .au file and edit it with Notepad ++.

Refer to the highlighted one from the image below.

Resolution

When uploading the AICC content.zip file using the Content Import tool, uncheck Deploy Content.

Another workaround is to use the AICC Import (Legacy) from System Management Tools.

See Also

SAP SuccessFactors Learning Import Content

Keywords

404 Not Found, AICC Error, unable to launch course, AICC Import , KBA , LOD-SF-LMS-CNT , Content , Problem

Product

SAP SuccessFactors Learning 2005 ; SAP SuccessFactors Learning 2011