SAP Knowledge Base Article - Public

2986452 - Background Image for Login Page is not Being Applied into the Credentials Section


The login box (credentials area) is white, like the screenshot below, even though you have uploaded a login page background image that should fill all the screen.


"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


SAP Cloud for Customer

Reproducing the Issue

  1. Login into the tenant.
  2. Enter Settings.
  3. Navigate to Branding.
  4. Go to Background Image tab.
  5. Upload a new image for the Login Page either for the Desktop/Tablet or the Smartphone version.
  6. Click Save.
  7. Sign out of the tenant.
  8. The background image doesn’t fill the whole screen.


With the August 2020 upgrade release, you’ll see an identical login screen in all the themes (SAP Belize Deep, SAP Belize & SAP Fiori 3 Theme), regardless of the background image you choose for the Login Page.


This is an expected system behavior. An alternative option may be to check the SAP Customer Influencer Site to submit an idea.

See Also

SAP Help Portal - Identical Login Screen Experience


background image; background; image; login page; custom theme; theme; logo; login box; credentials; credentials box; credentials section. , KBA , AP-RC-UIF , C4C UI Framework , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2008