Symptom
• Password and Locked fields no longer appear on some Learning user records after Flash Admin UI removal.
• Administrators cannot reset native Learning passwords or unlock Learning-only accounts for Platform/BizX users.
Environment
SAP SuccessFactors Learning
Reproducing the Issue
- Create a user in Platform >
- Feed the user downstream to Learning through the Employee Export to User Connector - SF >
- Access the newly created user record on Learning Administration >
- Notice the Passwords and Locked fields are missing on the user record.
Cause
It is expected that any users that their parent record is in Platform/BizX is managed there. If the parent record of the user account is in BizX but the users only access Learning Native Login, then this is an invalid setup.
Resolution
- Please make sure to read through this blog post to better understand the invalid setup scenarios and what actions are required:
- In case you are attempting to use a BizX Learning User account for quick access to Learning for testing purposes, please proceed with making a user directly in Learning.
See Also
Keywords
password, locked, user, users, learning, gone, flash, ui, admin, new, 2h, h2, 2020, missing, removed, deprecated, mixed, invalid, setup, bizx, platform, ias, lms , KBA , LOD-SF-LMS-USR , User Entity , LOD-SF-LMS-ADM , System Admin, Global Variables, References , LOD-SF-LMS-INT , Integrations with BizX , Problem
SAP Knowledge Base Article - Public