SAP Knowledge Base Article - Public

2986517 - Password Field missing/Unable to unlock Native Login User


As of Flash Admin UI removal, the ability to manage the Native Learning Password field and Locked status is missing for some users. The ability to reset Native User passwords or unlock their Learning only account is not present.


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Reproducing the Issue

  1. Create a user in Platform
  2. Feed the user downstream to Learning through the Employee Export to User Connector - SF
  3. Access the newly created user record
  4. Notice the Passwords and Locked fields are missing on the user


It is expected that any users that their parent record is in Platform/BizX is managed there. If the parent record of the user account is in BizX but the users only access Learning Native Login, then this is an invalid setup.


Please make sure to read through this blog post to better understand the invalid setup scenarios and what actions are required:

In case you are attempting to use a BizX Learning User account for quick access to Learning for testing purposes, please proceed with making a user directly in Learning.


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