SAP Knowledge Base Article - Public

2986521 - Storage Usage in SAP Jam exceeding 100% after downgrading the edition

Symptom

The SAP Jam module was downgraded to a lower edition but the Storage Usage is showing more than 100% considering the groups are all deleted.

Environment

SAP Jam Collaboration

Reproducing the Issue

  1. Go to SAP Jam
  2. Click the cog icon /setttings
  3. Select SAP Jam Admin
  4. Select Overview
  5. Check 'Storage Usage'

Resolution

This behavior is working as designed if the edition was downgraded. When the product is downgraded, the usage limitation is changed but used storage is not. This usage includes all member's profiles documents, private message documents, homepage, and group templates so deleting all the groups could not delete everything in the company.

Keywords

SAP Jam, Storage Usage, downgrade edition , KBA , LOD-SF-JAM-CNT , Content, File Sharing & Upload , Problem

Product

SAP Jam Collaboration 1905