SAP Knowledge Base Article - Public

2986521 - Storage Usage in SAP Jam exceeding 100% after downgrading the edition


The SAP Jam module was downgraded to a lower edition but the Storage Usage is showing more than 100% considering the groups are all deleted.


SAP Jam Collaboration

Reproducing the Issue

  1. Go to SAP Jam
  2. Click the cog icon /setttings
  3. Select SAP Jam Admin
  4. Select Overview
  5. Check 'Storage Usage'


This behavior is working as designed if the edition was downgraded. When the product is downgraded, the usage limitation is changed but used storage is not. This usage includes all member's profiles documents, private message documents, homepage, and group templates so deleting all the groups could not delete everything in the company.


SAP Jam, Storage Usage, downgrade edition , KBA , LOD-SF-JAM-CNT , Content, File Sharing & Upload , Problem


SAP Jam Collaboration 1905