SAP Knowledge Base Article - Public

2986577 - Unexpected Process Communication Error in Intercompany Process


You have a Sales Order – Purchase Order – Sales Order intercompany scenario.

You are using a Sales Kit.

In the second Sales Order, the Sales Kit subitems have not been copied over thus causing a Process Communication Error between Purchae Order and Sales Order.


SAP Business ByDesign

Reproducing the Issue

  1. Create a new Sales Order.
  2. Have fulfillment set to external.
  3. Release sales order.
  4. Order the automatically created Purchase Order.
  5. Navigate to the automatically created Sales Order.
  6. Go to the items tab.
  7. Observe that only the sales kit header is here and the item type is Product – Delivery Based instead of Sales Kit – Header.   


The master data for the sales kit header has not been fully maintained in the system.


Please follow the below steps:

  1. Navigate to Product and Service Portfolio Work Center and Products view.
  2. Search for the sales kit header.
  3. Open up the sales kit header and navigate to sales.
  4. Ensure that the sales unit in the second sales order is maintained under the sales tab.
  5. Ensure that this business residence and the company it belongs to is maintained under the valuation tab.
  6. Activate both of these.
  7. Start the scenario again and the issue should no longer persist.
  8. You will need to cancel the documents created before you fixed the master data. 


Process Communication Error;Intercompany Process; Sales Kit , KBA , AP-SLO-SO , Sales Order , AP-POP-PO , Purchase Order , Problem


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