SAP Knowledge Base Article - Public

2986708 - Custom Display Order on picklist not working - HXM Suite

Symptom

  • Some picklists are sorting alphabetically despite specifically configure as custom.
  • Month picklist is not sorting accordingly based Sort Order (L Value).

Environment

  • SAP SuccessFactors HXM Suite
  • SAP SuccessFactors Recruiting Management
  • SAP SuccessFactors Onboarding 1.0

Reproducing the Issue

  1. Go to Picklist Center 
  2. Select Picklist ID
  3. Adjust Display Order to Custom
  4. Set L Value to the picklist
  5. When checking the actual field with picklist, it displays alphabetical instead of the custom configuration.

Cause

The inconsistency is caused by MDF Cache or Picklist Cache that is stored on data center level.

Resolution

Inconsistency on data usually happens in MDF Based objects. If there are changes made that does not reflect the instance or career site, this can be fixed clearing the MDF Cache. 

Please follow the solution in this KB article:

2534674 - How to fix inconsistencies in MDF Objects List?

If you have already done MDF Cache several times but the issue still exists, do a refresh of the Picklist Cache by referring to the following KBA:

2909168 - Picklists showing numbers and inconsistent after a refresh or disaster recovered restore

See Also

2848565 - MDF Picklist - How to control the Display order?

2534674 - How to fix inconsistencies in MDF Objects List?

2909168 - Picklists showing numbers and inconsistent after a refresh or disaster recovered restore

Keywords

Not Arranged, Different, Order, Incorrect, Sorting, Picklist, Center, Refresh, MDF, Object, List , KBA , LOD-SF-RCM-ADM , Admin Center, RBP, Permissions and Settings , LOD-SF-OBD , Onboarding , LOD-SF-MDF-PKL , Picklists , Problem

Product

SAP SuccessFactors HXM Suite all versions ; SAP SuccessFactors Onboarding all versions ; SAP SuccessFactors Recruiting all versions