Customer sets recommendationsEngineEnabled=true in PERSONALIZED RECOMMENDATIONS configuration.
After applying changes, an error displays.
You must correct the following error(s) before proceeding:
Error occurred while communicating with recommendations engine. Please try again and if error persists, please contact support.'
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
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Reproducing the Issue
- System Administration > Configuration > System Configuration > PERSONALIZED RECOMMENDATIONS
- Set recommendationsEngineEnabled=true > Apply Changes
- 'Error occurred while communicating with recommendations engine. Please try again and if error persists, please contact support.' displays.
Personalized Recommendations is currently available through the Early Adopter program.
For Customer who are in the Early Adopter program but still gets this error. They should email firstname.lastname@example.org to solve the problem
For Customer who are not in the Early Adopter program. This is not error but expected system behavior.
If Customer wants to know about Early Adopter, they shall send mail to email@example.com
KBA , LOD-SF-LMS-LRR , Recommendations , Problem