SAP Knowledge Base Article - Preview

2986918 - How to search for inbox items which are not assigned to any employee?

Symptom

  • When searching in Agent Inbox in Interaction Center, you only want to find inbox items which are not processed or reserved by an employee 


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Environment

  • SAP S/4HANA
  • SAP S/4HANA for Customer Management
  • SAP enhancement package 2 for SAP CRM 7.0
  • SAP enhancement package 3 for SAP CRM 7.0
  • SAP enhancement package 4 for SAP CRM 7.0 

Product

SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP S/4HANA 1909 ; SAP S/4HANA 2020 ; SAP S/4HANA 2021 ; SAP S/4HANA for customer management all versions ; SAP enhancement package 2 for SAP CRM 7.0 ; SAP enhancement package 3 for SAP CRM 7.0 ; SAP enhancement package 4 for SAP CRM 7.0

Keywords

Inbox-Suche, Reserviert, Zugeordnet zu meinen Gruppen, Mitarbeiter , KBA , CRM-S4-IC-UNI , S4CRM: Agent Inbox , CRM-IC-UNI , Agent Inbox , How To

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