SAP Knowledge Base Article - Public

2986985 - Campaign Mass Activity: Activity Owner is not pulled into the new Task


In a Mass Activity Campaign, a task is created but the Owner is not pulled as per the Involved Party Determination. Determination is for Employee Responsible of Account Team.


SAP Sales Cloud

Reproducing the Issue

  1. Prerequisite: a Sales Campaign with Mass Activity action, creating a Task for the account, with Assign To = Activity Owner.
  2. Go to the Sales campaigns work centre.
  3. Go to the Campaigns view.
  4. Open your Mass activity Campaign.
  5. Facet: Activities -> the Owner is not populated as per the Involved Party Determination.


The Owner is not maintained in the Account; the Employee Responsible is not equal the Owner in this case.


Please enter an Owner in the Account Team.


mass activity, owner, employee responsible, task , KBA , LOD-CRM-MKT-CAM , Campaigns , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions