SAP Knowledge Base Article - Public

2987028 - Exporting to PDF renames the font in CR Designer and Crystal Reports for Visual Studio


Problem description: Exporting to PDF renames the font

Crystal is changing the name of the font embedded from TestFont-Medium to TestFont_Medium.

Reproducing the Issue

Steps to reproduce the issue(incl. used master data and/or business documents numbers):

  1. Use a font as the example above
  2. Create a new Report and insert a text object with any text
  3. Set the font to one of the Fonts that uses a "-" in the name
  4. Export the report to PDF
  5. Open the PDF file and click on File, Properties
  6. Note the font name has changed the "-" to "_"


The issue has been escalated to R&D for a solution

Issue has been resolved and will be available in SP 30 - due out early part of February, 2021

Follow the WIKI for an update when it's been released:


CR, CR for VS, Export, PDF, font name change , KBA , BI-DEV-NET , BI Software Development Kits (SDKs) - .NET or Other , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem


SAP Crystal Reports 2016 ; SAP Crystal Reports 2020 ; SAP Crystal Reports, developer version for Microsoft Visual Studio