SAP Knowledge Base Article - Preview

2987103 - SAP Marketing - Landing Page not prefilled with Contact information

Symptom

The link to a published form / landing page is sent out via an email from SAP Marketing.

On clicking the landing page link, the email recipient is able to access the form / landing page, but the contact details are not prefilled:

empty form.jpg

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

SAP Marketing Cloud Edition
SAP Marketing On-Premise - 1809 onwards

Product

SAP Marketing 1809 ; SAP Marketing 1909 ; SAP Marketing 2020 ; SAP S/4HANA Cloud Public Edition all versions ; SAP S/4HANA Cloud all versions

Keywords

Landing Page, Form, prefill contact data, Append URL Parameters, Link Properties, Outbound ID for Consuming App Landing-Page, Formular, Kontaktdaten vorab ausfüllen, Linkeigenschaften, URL-Parameter anhängen, Outbound-ID für nutzende Anwendung Pages d'arrivée, Formulaire, Pré-remplir les données de contact, Propriétés du lien, Ajouter paramètres URL, ID sortant pour consommateur , KBA , CEC-MKT-MEM , Content Studio: E-Mails and other messages , CEC-MKT-LPC , Content Studio: Landing Pages and Forms , How To

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