SAP Knowledge Base Article - Public

2987488 - Unable to Decline e-Signature


Unable to decline e-signature and move candidate to PDC step.


Onboarding 2.0

Reproducing the Issue

1.Login as a onboardee

2.Click on complete e-signature tile

3.Click on decline e-signature after declining the candidate should be moved to personal data  collection step.


This is due to size of fields 'declineDocuments' and 'declinedReasons'


Following are the steps :
1) Go to Admin center -> Configure object definition
2) Search for 'Object Definition' of object 'Document Flow'
3) Take action -> Make correction
4) Click on details for the field 'declinedDocuments'
5) update filed 'Maximum Length' from 255 to 1000.
6) Do the same for field 'declinedReason'
7) Save object definition and try agin the decline flow.

See Also

002028376700005209012020 ,INC0068353


Decline e-signature , KBA , LOD-SF-OBX-ADM , Admin UI , Problem


SAP SuccessFactors Onboarding 2011