Symptom
Unable to decline e-signature and move candidate back to Personal Data Collection step.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Login as an onboardee
- Click on complete e-signature tile
- Click on decline e-signature
- After declining it, the candidate should be moved back to personal data collection step.
Cause
This is due to the size of fields 'declineDocuments' and 'declinedReasons'.
Resolution
Following are the steps to resolve it:
- Go to Admin center -> Configure object definition
- Search for 'Object Definition' of object 'Document Flow'
- Take action -> Make correction
- Click on details for the field 'declinedDocuments'
- Update filed 'Maximum Length' from 255 to 1000.
- Do the same for field 'declinedReason'
- Save object definition and try again the decline flow.
Keywords
locked, Decline, declined, esignature, signature, e-signature, provide, personal, data, trigger, again, twice, pdc, Onboarding, OBX , KBA , LOD-SF-OBX-DOC , Generation of Documents using PFS , Problem
Product
SAP SuccessFactors Onboarding all versions