Symptom
Encountering a "The connection was reset" error when attempting to upload files, regardless of whether the file size is small or large.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
SuccessFactors Onboarding 1.0
Reproducing the Issue
- Navigate SuccessFactors Onboarding system
- Proxy as assignee
- Go to Onboarding > Work Queue
- Search the affected candidate's activity
- Pick the activity
- Go to the panel
- Browse the file (Filename: Ex. 123.jpg)
- Then, browse the same file to other file browser (Filename: 123.jpg)
9. After that, click both Upload button simultaneously.
Result: Getting the error "The connection was reset"
Cause
Several Causes of this error:
- Invalid file format
- Corrupted file
- Uploading the same file to multiple "Upload browser"
Resolution
- Ensure to upload the file one at a time if the same filename is used in uploading multiple upload browsers.
- Use valid format based on the required format of the attachment in the specific field.
Keywords
Getting the error "The connection was reset", connection was reset, error when uploading a file, file upload error, large file error, invalid file format , KBA , LOD-SF-OBD-PAN , Panels, Panel Designer , Problem
Product
Attachments
| Pasted image.png |
| Pasted image.png |
| UploadFile.png |
| Pasted image.png |
| Pasted image.png |
| UploadFile.png |
SAP Knowledge Base Article - Public