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2988036 - System Call not responding messages in the ASE errorlog

Symptom

  • In the ASE errorlog you see messages of the form:

00:0001:00000:00000:2020/11/03 09:55:39.87 kernel  Spid 11 has exceeded its timeout value while issuing a write for virtual device 24 ('<ASE device name>'). A system call has not responded for <X> seconds, and Adaptive Server will be impacted until it returns. Contact your operating system vendor for assistance.

  • In the operating system logs you see messages like these:

Nov  3 10:05:42 <hostname> kernel: XFS: dataserver(<PID>) possible memory allocation deadlock size <Y> in kmem_realloc (mode:0x250)


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Environment

  • SAP Adaptive Server Enterprise (ASE)
  • SAP Adaptive Server Enterprise Cluster Edition (ASE CE)
  • Linux on x86_64 64bit

Product

SAP Adaptive Server Enterprise 12.5 ; SAP Adaptive Server Enterprise 15.7 ; SAP Adaptive Server Enterprise 15.7 Cluster Edition ; SAP Adaptive Server Enterprise 16.0 ; SAP Adaptive Server Enterprise 16.0 Cluster Edition ; Sybase Adaptive Server Enterprise 12.5 ; Sybase Adaptive Server Enterprise 15.0 ; Sybase Adaptive Server Enterprise 15.5 ; Sybase Adaptive Server Enterprise Cluster Edition 15.0 ; Sybase Adaptive Server Enterprise Cluster Edition 15.5 ; Sybase Adaptive Server Enterprise Cluster Edition 15.7

Keywords

Sybase, ASEServer, SAPASE, dataserver, XFS, defragment, timeout, write, kmem_realloc , KBA , BC-SYB-ASE , Sybase ASE Database Platform (non Business Suite) , BC-SYB-ASE-CE , ASE Cluster Edition (Standalone) , Known Error

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