2988275 - Error: "<website url> refused to connect" when adding Web Page to Story in SAP Analytics Cloud

• Error accessing a web page.
• Error: "<website url> refused to connect."
• Able to open the URL directly in a web browser.
• When creating a Web Page on a Story in SAP Analytics Cloud, it displays the error: "<website url> refused to connect."

SAP Analytics Cloud Enterprise 2026.17.0

1. In SAP Analytics Cloud, create a Story.
2. Insert a Web Page in the Story.
3. Enter the URL in the Web Page Address.
4. It then fails with the error: "<website url> refused to connect."

• A Web Page added in a Story in SAP Analytics Cloud is embedded inside the Story as an iFrame.
• The error occurs because the website the URL points to is not configured to allow web page embedding (iFrame).

• Contact the administrator of the website and request that web page embedding be allowed.
• To confirm that the URL does not allow web page embedding (iFrame):
  1. In a web browser, go to: https://iframetester.com
  2. Enter the URL of the Web Page used in SAP Analytics Cloud and click "Render iFrame".
  3. If it fails, this confirms that the website does not allow web page embedding (iFrame).

• Add Embedded Web Pages to Stories
• KBA 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
• KBA 2487011 - What information do I need to provide when opening a case for SAP Analytics Cloud?
• KBA 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
• SAP Analytics Cloud Connection Guide
• SAP Analytics Cloud Get More Help and SAP Support
• Need More Help? Contact Support 

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Story, Web Page, iFrame, refused to connect, allow embedding, web Page widget, embedding error , KBA , LOD-ANA-DES , Story Design & Visualizations , Problem