SAP Knowledge Base Article - Public

2988287 - "The system does not allow files with active contents" error when uploading attachments - Recruiting Management


When trying to upload a file on any attachment field, you will receive the following error:

"The system does not allow files with active contents. Please contact the administrator or try again after removing active contents. "

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SAP Successfactors Recruiting Management

Reproducing the Issue

1. Go to Recruiting and look for any attachment field that requires uploading of a file
2. Choose a file and try to upload it
3. Then you will receive the following error:


The error will appear if the file you are trying to upload does contain an active content such as Macro or OLE (Object Linking and Embedding).


Active Content Blocking is an opt-in security feature to inspect and block file with active content embedded during file upload process. Since both Macros and OLE are possible threat on containing malwares and viruses then it will be blocked if any file got these contents.  

To disable the "Active Content Blocking" feature, it will require engagement of Implementation Partner as they have access to Provisioning:
1. Go to Provisioning > Company Settings
2. Find Active Content Detection switch, uncheck it and save the setting

Note: Active Content Blocking is a universal feature and enabling/disabling it will not only affect Recruiting module but also other modules that has option on uploading attachments

See Also

2519748 - How SF deals with security/virus scanning when it comes to resume or any other attachments
2489662 - How to enable Active blocking content to support blocking office files with Macro


active content, macro and OLE, Object Linking and Embedding, Active Content Detection, Active Content Blocking , KBA , LOD-SF-RCM-ADM , Admin Center, RBP, Permissions and Settings , LOD-SF-RCM-APP , Applicants and Job Applications , Problem


SAP SuccessFactors Recruiting all versions