Symptom
You tried to update individual customers via Data Workbench work center to update the city field on specific consumers. But an error occurred. Error: Internal error; create an SAP case.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Go to Data Workbench work center
- Click on Import view
- Select Individual Object
- Click on Update
- Select Standard Object
- Search for Individual Customer
- Click on Next
- Upload file
- Go to Monitor view
- Select the task name
- Open error file
Cause
A possible root cause for the termination is invalid data passed in the CSV file. It could be that you pass an invalid ID in column ObjectID.
Resolution
You need to re-export and prepare the file for update with correct values of ObjectID.
Keywords
Individual customer, update city, internal error, create SAP case, , KBA , LOD-LE-BP-BP , Business Partner , LOD-CRM-INT-DWB , Data Workbench , Problem
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions