SAP Knowledge Base Article - Public

2988688 - You Are Unable to Update City in Individual Customer View via Data Workbench Work Center


You tried to update individual customers via Data Workbench work center to update the city field on specific consumers. But an error occurred. Error: Internal error; create an SAP incident.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to Data Workbench work center
  2. Click on Import view
  3. Select Individual Object
  4. Click on Update
  5. Select Standard Object
  6. Search for Individual Customer
  7. Click on Next
  8. Upload file 
  9. Go to Monitor view
  10. Select the task name
  11. Open error file


A possible root cause for the termination is invalid data passed in the CSV file. It could be that you pass an invalid ID in column ObjectID.


You need to re-export and prepare the file for update with correct values of ObjectID.


Individual customer, update city, internal error, create SAP incident, , KBA , LOD-LE-BP-BP , Business Partner , LOD-CRM-INT-DWB , Data Workbench , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions