SAP Knowledge Base Article - Public

2988804 - Error message when trying to hire a candidate through Manage Pending Hires - Recruiting Management

Symptom

When trying to hire a candidate through Manage Pending Hires, get an error: "An error occurred when creating a new internal candidate for the hire (user ID 12345). Please ask your administrator to ensure the candidate is created in the system."

Environment

  • SAP SuccessFactors Recruiting Management
  • SAP SuccessFactors Onboarding
  • SAP SuccessFactors Employee Central

Cause

The field primaryEmail is sm-mapped in Candidate Profile Template:

<sm-mapping field-id="primaryEmail" map-to="email" />

Resolution

The primaryEmail field is a field reserved for the username of the candidate and should not be sm-mapped in the Candidate Profile Template.

In case it's a requirement to map the email data to the Employee Profile, please use the contactEmail field instead.


To remove or update the sm-mapping fields through Manage Templates, check the following KBA for instructions: 2644262 - Modifying sm-mapping fields via Manage Templates Feature

See Also

2676324 - The primaryEmail Field Within the Candidate Profile - Recruiting Management

2910867 - External Candidate created a Candidate Profile using Internal Candidate's email address - Recruiting Management

2644262 - Modifying sm-mapping fields via Manage Templates Feature

Keywords

mph, issue, unable to hire, can't hire, error upon hiring, An error occurred when creating a new internal candidate for the hire, Please ask your administrator to ensure the candidate is created in the system, candidate, employee, manage pending recruits, onboarding, obd, onb, recruiting, ec, employee, central. , KBA , LOD-SF-RCM-APP , Applicants and Job Applications , LOD-SF-OBD , Onboarding , LOD-SF-EC-INT , Manage Pending Hires (Integration RCM/ ONB/ OBX + UI) , LOD-SF-RCM-MPH , Manage Pending Hire , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors Onboarding all versions ; SAP SuccessFactors Recruiting all versions