2988804 - Error message when trying to hire a candidate through Manage Pending Hires - Recruiting Management

When trying to hire a candidate through Manage Pending Hires, get an error: "An error occurred when creating a new internal candidate for the hire (user ID 12345). Please ask your administrator to ensure the candidate is created in the system."

• SAP SuccessFactors Recruiting Management
• SAP SuccessFactors Onboarding
• SAP SuccessFactors Employee Central

The field primaryEmail is sm-mapped in Candidate Profile Template:

<sm-mapping field-id="primaryEmail" map-to="email" />

The primaryEmail field is a field reserved for the username of the candidate and should not be sm-mapped in the Candidate Profile Template.

In case it's a requirement to map the email data to the Employee Profile, please use the contactEmail field instead.

To remove or update the sm-mapping fields through Manage Templates, check the following KBA for instructions: 2644262 - Modifying sm-mapping fields via Manage Templates Feature

2676324 - The primaryEmail Field Within the Candidate Profile - Recruiting Management

2910867 - External Candidate created a Candidate Profile using Internal Candidate's email address - Recruiting Management

2644262 - Modifying sm-mapping fields via Manage Templates Feature

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SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors Onboarding all versions ; SAP SuccessFactors Recruiting all versions