2988836 - How to re-establish local workspace for Cloud Enable Now

• Errors appear when attempting to synchronize Producer or Instant Producer with Manager, or there are problems with launching any of the desktop components. The following other symptoms may be observed:
  • The problem is only related to one workspace
  • Others do not see the same problem
  • The problem is not caused by a particular object or objects being edited by another user
  • It appears the problem is likely to be caused by corruption of the local workspace
    • Unusual icons appear on objects, rather than the normal Green Cloud (Not editing, controlled by Manager), Green Pencil (currently editing), Red Star (unsaved changes have been made), or, for instance, a question mark in a circle is visible (inconsistent status between Producer and Manager)
      
      
• The following normal solutions have been applied and do not work:
  • Check the problem object on the Manager - Is it currently being edited by another user?  If so, get them to Save and Finish Editing.
  • Synchronize with the Synchronization button
  • Right click at the top item on the tree and select Update from Server
  • Right click on a problem object or branch and select Save to Server with Finish Editing
  • Addressing timeout issues:
    • Increasing the Watchdog Heartbeat (See the Desktop Component Guide, Watchdog section for details)
    • KBA 2390539 - Time Out Issue When Uploading/Downloading between Producer and Manager

Note: Workspace was formerly referred to as Workarea.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

• Cloud SAP Enable Now Desktop Components
• Cloud SAP Enable Now Manager

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