SAP Knowledge Base Article - Public

2989093 - EC: Error - Claim date must be on or after the Benefit Effective From date when approving employee claim workflow

Symptom

Error Claim date must be on or after the Benefit Effective From date when approving Benefit Employee Claim workflow

Environment

SAP SuccessFactors Employee Central: Global Benefits

Reproducing the Issue

  1. Submit claim for reimbursement type Benefit
  2. This trigger Benefit employee claim workflow
  3. As an approver and click "approve" button for Benefit employee claim workflow
  4. Error: Claim date must be on or after the Benefit Effective From date

Cause

Approver does not have necessary permission. Approver should have at least view permission to Benefit for which workflow is triggered

Resolution

  1. Go to Manage permission role > Search for permission role that is assigned to Approver
  2. Go to Miscellaneous permission (or permission category that is added in Benefit object)
  3. Search for Benefit
  4. Give "view current" permission
  5. Save

Keywords

claim, benefit employee claim, employee claim workflow, workflow error, Claim date must be on or after the Benefit Effective From date, employee claim workflow error , KBA , LOD-SF-EC-GBF , Global Benefits , Problem

Product

SAP SuccessFactors Employee Central all versions