SAP Knowledge Base Article - Public

2989196 - Action button is greyed out in Opportunity

Symptom

The 'Actions' button is greyed out, for example for an opportunity for which you have full read and write access.

Environment

SAP Cloud for Customer

Reproducing the Issue

This is the same for several objects. As example, we are using the Opportunity BO:

  1. Go to the Sales work centre.
  2. Go to the Opportunities view.
  3. Open an opportunity for which you have read and write access.

Result: the 'Actions' button is greyed out. 

Cause

When in Edit mode of the object, the 'Actions' button is not available. This is expected behaviour. 

Resolution

Leave edit mode (click save or cancel). The 'Actions' button will become editable again.

Keywords

KBA , LOD-CRM-OPP , Opportunity Management , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2008