SAP Knowledge Base Article - Public

2989414 - Contact Address From Account Is Not Updated Via Outlook Add-in When Account Address Is Updated On System


When the address of an account is updated in Cloud for Customer, the new address is updated on Outlook for the account via Outlook add-in. However the contact for the account still shows the old address.


SAP Cloud for Customer

Reproducing the Issue

1. Go to Cloud for Customer and update the account "ABC" address.
2. Wait for the system replicate the change.
3. Check the account on Outlook.
4. You can see the account address updated.
5. Check the Contact for this account.
6. The Contact is still with the old address.


 This is the expected behavior of the system.


The code updates to account will only update the account and not it's contact.


Account, Address, Contact, Outlook, Add-in , KBA , AP-RC-UIF , C4C UI Framework , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2008