SAP Knowledge Base Article - Public

2989500 - Users Roles are disappearing from the Onboarding Security - Onboarding 1.0


The Onboarding permission sync job is removing the user roles in the Onboarding Security.


SAP SuccessFactors Onboarding 1.0

Reproducing the Issue

  1. Login to Onboarding
  2. Navigate to Security > Click on Assign users to group > Select type of group > Add users to this group
  3. These users get removed once the permission sync run 


This report has an 'In [Manage onboarding permission]' filter, and due to this reason, the manually added role and its users were being removed, when the permission sync job use to run every day.

Note: In this scenario, the report had the 'In [Manage onboarding permission]' filter, this may vary from each instance configuration.


  1. Navigate to Manage permission roles
  2. Select role from which users are being removed.
  3. Click on permissions, navigate to manage onboarding/offboarding permissions.
  4. Provide manage onboarding permissions save and update (this permission varies based on the filter applied in reporting)
  5. Add the users to the group from security > add users to group.
  6. Monitor if the permissions are removed for users

See Also

2442351 - New Role not Appearing in the Permission Sync -  Onboarding 1.0


Permission Sync, Groups, SFTP, Security, permission, role, report center, report centre, obd , KBA , LOD-SF-OBD-ADM , Admin Tools, Settings, Permissions , Problem


SAP SuccessFactors Onboarding all versions