SAP Knowledge Base Article - Public

2989811 - Error Message "Error calculating direct rate, rate type 001 (ext.sys. XXXX)" During C4C Exchange Rate Request

Symptom

Error Message: Error calculating direct rate, rate type 001 (ext.sys. XXXX) when requesting Exchange Rates from SAP ERP to C4C

Environment

  • SAP Cloud for Customer\
  • SAP ERP

Reproducing the Issue

  1. Go to Administrator workcenter.
  2. Click on Exchange Rate Request.
  3. Schedule a New Exchange Rate Request.

Cause

  1. The Exchange Rate Code is missing in the external system; OR
  2. The Exchange Rate Code is missing code list mapping in C4C.

Resolution

For Cause 1:

  1. In ERP, open the Transaction Code OB07.
  2. Validate if the Exchange Rate Code is correctly set.

For Cause 2:

  1. In SAP Cloud for Customer ,open Business Configuration activity "Code List Mapping for Integration with External Applications and Solutions".
  2. Search for "ExchangeRateTypeCode".
  3. Check if the corresponding Exchange Rate Code is correctly maintained.

See Also

 https://blogs.sap.com/2016/09/01/c4c-currency-exchange-rates-good-to-know/

Keywords

Error calculating direct rate
Exchange Rate Request Error , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , BC-SRV-BSF-CUR , Currency translation / Expiring currencies , How To

Product

SAP Cloud for Customer core applications 2008