SAP Knowledge Base Article - Public

2989811 - ERP Message: Error calculating direct rate, rate type 001 (ext.sys. XXXX)

Symptom

ERP Message: Error calculating direct rate, rate type 001 (ext.sys. XXXX) when you request Exchange Rate from SAP C4C to SAP ERP.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Administrator workcenter.
  2. Click on Exchange Rate Request.
  3. Schedule a New Exchange Rate Request.

Cause

  1. The Exchange Rate Code is missing in the external system; OR
  2. The Exchange Rate Code is missing code list mapping in C4C.

Resolution

For Cause 1:

  1. In ERP, open the Transaction Code OB07 on your SAP ERP.
  2. Validate if the Exchange Rate Code is correctly set on the table.

For Cause 2:

  1. In SAP Cloud for Customer ,open Business Configuration activity "Code List Mapping for Integration with External Applications and Solutions".
  2. Search for "ExchangeRateTypeCode".
  3. Check if the corresponding Exchange Rate Code is correctly maintained.

See Also

 https://blogs.sap.com/2016/09/01/c4c-currency-exchange-rates-good-to-know/

Keywords

Error calculating direct rate
Exchange Rate Request Error , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , BC-SRV-BSF-CUR , Currency translation / Expiring currencies , How To

Product

SAP Cloud for Customer core applications 2008