SAP Knowledge Base Article - Public

2989839 - The Party Must Be Active. Save Failed Error Message When Creating Registered Product

Symptom

When trying to create a Registered Product, the error message The party must be active. Save Failed is raised.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Navigate to Products work center.
  2. Navigate to Registered Products work center view.
  3. Click +.
  4. Fill in all details.
  5. Click Save.
  6. See the error message.

Cause

The Account used in the Registered Product has a Ship-To Party determined in its Relationships, which is currently in status Obsolete / Inactive.

Resolution

To prevent the error message, it is required to ensure the status of all parties related to the account are maintained as Active.

Keywords

Registered Product, RP, Account, Has Ship-To Party, Obsolete, Status, Service, Products, C4C, Cloud for Customer, The party must be active, Save Failed, , KBA , LOD-LE-IBA-IPO , Installation Point , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions