SAP Knowledge Base Article - Public

2989904 - Unassociated E-mails - All My Team's E-mails Query


You would like to understand how the query All My Team's E-mails works in Cloud for Customer system.


SAP Cloud for Customer


The query results depends on the data setup for the e-mail channels and organizational unit, as it currently shows all e-mails which are sent to a channel, where this channel address is also maintained as the e-mail address of the agent's Organizational Unit / Team.

Below, we can see the following example:

  • Org1 has e-mail address
  • Org2 has e-mail address

An agent who is assigned to Org1, will see all e-mails sent to, while the same works for Org2 agents, which will be able to see all e-mails sent to, no matter the reason for the e-mail to be considered unassociated in the system.


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