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2989998 - "Error while saving" when sharing Story report by User


  • When sharing a Story report to a specific user, the following error message is shown: "Error while saving"
  • When sharing by RBP or Group which includes that particular user, the user still does not see the Shared Story in Report Center
  • Splunk logs (accessible to support) will show the following: "]Exception while updating the SAc Share criteria 
    com.successfactors.reportcenter.api.provider.ReportingArtifactProviderException: Error caused while parsing response for Share Service "
  • The user, when given Create Story permissions, just gets a blank loading screen when trying to create a new Story



  • SAP SuccessFactors People Analytics
  • SAP SuccessFactors HXM Suite


SAP SuccessFactors People Analytics all versions


Error while saving, cannot share Story, user cannot see shared story,  , KBA , LOD-SF-ANA-SAC-FWK , Framework, Infrastructure, Network, Performance , Problem

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