SAP Knowledge Base Article - Preview

2989998 - "Error while saving" when sharing Story report by User

Symptom

  • When sharing a Story report to a specific user, the following error message is shown: "Error while saving"
  • When sharing by RBP or Group which includes that particular user, the user still does not see the Shared Story in Report Center
  • Splunk logs (accessible to support) will show the following: "]Exception while updating the SAc Share criteria 
    com.successfactors.reportcenter.api.provider.ReportingArtifactProviderException: Error caused while parsing response for Share Service "
  • The user, when given Create Story permissions, just gets a blank loading screen when trying to create a new Story


Read more...

Environment

  • SAP SuccessFactors People Analytics
  • SAP SuccessFactors HXM Suite

Product

SAP SuccessFactors People Analytics all versions

Keywords

Error while saving, cannot share Story, user cannot see shared story,  , KBA , LOD-SF-ANA-SAC-FWK , Framework, Infrastructure, Network, Performance , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.