2990062 - What is the Support Log Assistant and how can I use it to find known issues and solutions?

Most of the on-premise SAP applications produce log, trace, or configuration based text files that can be useful for troubleshooting & diagnosing issues within your environment.

SAP Support often requests files when you open a support case in order to determine the root cause and potential solution(s) to your software issues. This takes time and expert-level knowledge of the contents of these files which can add timely delays into the resolution of your issues.

A self service tool was developed by SAP that can automatically analyze these files against an ever-growing database of known issues that have been cataloged by SAP experts around the globe. This tool allows users to leverage the knowledge of thousands of SAP experts to get near real-time diagnostics and root cause analysis in one easy to use tool.

The tool is referred to as the 'Support Log Assistant - Self Service Tool' and it was developed to allow users an opportunity to solve their own issues quickly.

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