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SAP Knowledge Base Article - PreviewSymptom
- After renaming a queue, the directory entry shows discrepancies in the Communication Desktop (CDT)
- For example, the directory view shows that the old queue name but CDT destination field shows the new queue name
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0
Keywords
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, synch, directoty , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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