2990809 - Rewards & Recognition - "Sorry" message generating while submitting awards

While attempting to submit an award in Rewards & Recognition there is a "Sorry" message appearing.

Why is this message appearing and how can the awards be submitted?

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SAP SuccessFactors Rewards & Recognition

This "Sorry" message will populate while finalising a nomination.

If we debug this message using the browser debugger we can see the following response.

{"error":{"code":"BadRequest","message":"Properties commentForApprovers are not insertable. Please check the property setting in Admin Center > OData API Data Dictionary or the entity metadata.",

"details":[{"code":"COE0030","message":"Properties commentForApprovers are not insertable. Please check the property setting in Admin Center > OData API Data Dictionary or the entity metadata."}]}}

This message indicates column "commentForApprovers" is not visible.

The following can be seen within our server logs:

https://*************.lab-rot.ondemand.com/odata/v4/SpotAwardService.svc/SpotAward

COPropertyNotEditableException [category=BadRequest, message=Properties commentForApprovers are not insertable. Please check the property setting in Admin Center > OData API Data Dictionary or the entity metadata.,
details=[ODataErrorDetail [code=COE0030, message=Properties commentForApprovers are not insertable. Please check the property setting in Admin Center > OData API Data Dictionary or the entity metadata., target=null, severity=null, longTextUrl=null]]] at com.successfactors.enginex.internal.service.entity.edit.COEditValidatorImpl.validateExtensionPermission(COEditValidatorImpl.java:219) at com.successfactors.enginex.internal.service.entity.edit.COEditValidatorImpl.validate(COEditValidatorImpl.java:93) at com.successfactors.enginex.internal.service.entity.EditFacade.validateEditRecord(EditFacade.java:139) at com.successfactors.enginex.internal.service.entity.EditFacade.insert(EditFacade.java:63)

With the payload request we are sending via API there is a requirement for this column to be visible.

This is needed should there be a message for approvers for not. A sample of the payload request is below which outlines the columns we are requiring for a currency-based program:

{"spotAwardProgram":"7622101",

"category":"7622108",

"level":"7622114",

"commentForApprovers":"",

"commentForReceiver":"UI Test commentForApprover not visible",

"awardAmount":"25",

"currency":"USD",

"userId":"12345"}

To correct this please do the following:

• From "Admin Center" go to "Configure Object Definition"
• Select Object Definition and search for spotAward

• Click "Take Action" and "Make Correction"

• Find the field commentForApprover and select the Details option
• The Visibility option here will be set as "Not Visible"

• Update this to be "Editable"
• Close the popup page for the column and save the object change at the bottom of the page
• From Admin Center go to OData API Metadata Refresh And Export
• Click "Refresh" on the Cache option
• Attempt nomination again which such now correctly process and submit

This message can potentially appear while debugging for any of these columns which may be incorrectly set.

For additional information on how columns should be set for spotAward and spotAwardProgram please review 2834652 - Rewards & Recognition - Tips and Tricks.

commentForApprovers, unable to submit awards, rnr awards, posting award, rnr, sorry message, "sorry", COE0030, COPropertyNotEditableException , KBA , LOD-SF-RNR , Reward and Recognition , LOD-SF-RNR-ADM , Admin Tools, Program Setup & Object Permissions , Problem

SAP SuccessFactors Compensation all versions ; SAP SuccessFactors HCM Core all versions