SAP Knowledge Base Article - Public

2990912 - Job Profile Content Create Error: An application error occurred. Please try again later, or notify support if the issue keeps occurring.

Symptom

When trying to create a new job profile content object, receive an error:

An application error occurred. Please try again later, or notify support (with the error information of errorId=XX, timestamp=XX, and the version information from the current screen) if the issue keeps occurring.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Job Profile Builder

Reproducing the Issue

  1. Log in to system
  2. Navigate to Admin Center > Manage Job Profile Content
  3. Select Set up Families and Roles
  4. Select the Roles tab
  5. Click on Create Role
  6. Type a name and select a family > Create Role
  7. Receive error

OR

  1. Log in to system
  2. Navigate to Admin Center > Manage Job Profile Content
  3. Select Set up Families and Roles
  4. Select the Families tab
  5. Click on Create Family
  6. Type a family name > Create Family
  7. Receive error

Cause

Sequence issue

Resolution

Follow the steps in 2993636 - Error with Imported GUIDs Validity in Check Tool (Check ID: JDMImportedGUIDInvalid or JPBImportedGUIDInvalid) - Sequence Issues in JDM and JPB

Keywords

success factors, SF, SFSF, Application Error, JPB, Job Profile Builder, Content, Object, Create, New, Import, Values, Fail, Can't, Add, Role, Family, Competency, Data , KBA , LOD-SF-TIH-JPB-ADM , Admin Center, Settings, Permissions , Problem

Product

SAP SuccessFactors HCM suite all versions

Attachments

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