SAP Knowledge Base Article - Public

2990912 - Job Profile Builder Create Object Error: An application error occurred.

Symptom

When trying to create a new Job Profile Builder object (i.e., role, family, competency, etc.), receive an error:

An application error occurred. Please try again later, or notify support (with the error information of errorId=XX, timestamp=XX, and the version information from the current screen) if the issue keeps occurring.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Job Profile Builder

Reproducing the Issue

  1. Go to Manage Job Profile Content
  2. Select Set up Families and Roles for example
  3. Click on Role
  4. Click on Create Role
  5. Type a name and select a Family
  6. Select Create Role
  7. Receive error message

Cause

Sequence issue

Resolution

Follow the steps in 2993636 - Error with Imported GUIDs Validity in Check Tool (Check ID: JDMImportedGUIDInvalid or JPBImportedGUIDInvalid) - Sequence Issues in JDM and JPB

Keywords

success factors, SF, SFSF, Application Error, JPB, Job Profile Builder, Content, Object, Create, New, Import, Values, Fail, Can't, Add, Role, Family, Competency, Data , KBA , LOD-SF-TIH-JPB , Job Profile Builder , Problem

Product

SAP SuccessFactors HXM Suite all versions

Attachments

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